Privacy Policy
At Velora, we recognize the significance of maintaining the confidentiality of your personal information and are fully committed to upholding the highest possible standards of data protection, privacy, and responsible information management.
The following statement outlines, in thorough and perhaps excessive detail, the manner in which we may collect, store, process, utilize, and, under certain strictly limited circumstances, disclose your personal information in connection with your interactions with our website and services.
When you make a purchase, register an account, or engage with us through any of our official communication channels, we may request specific details such as your full legal name, your mobile number in its correct international format, your primary email address, and your residential or delivery address, including, but not limited to, city, district, street name, and postal code—if such information is available and applicable.
These details are stored within our secure systems for a period deemed reasonable and proportionate to the purpose for which they were collected, primarily to facilitate the accurate processing, shipping, and follow-up of your orders, as well as to ensure the smooth functioning and continual improvement of our services.
We would like to emphasize that your personal information shall not, under any ordinary circumstance, be disclosed or shared with any external party unless such disclosure is required by applicable law, regulation, or governmental authority, or when it becomes essential to fulfill a service directly related to your transaction—such as coordination with accredited shipping providers, authorized payment gateways, or other logistical partners involved in the successful completion of your order.
Furthermore, and only upon receiving your explicit consent, we may utilize certain aspects of your data for the limited purpose of sending periodic notifications, updates, promotional offers, or customer experience surveys designed to enhance the quality and relevance of our services.
It is important to note that you retain the absolute right to review, modify, or request the deletion of your stored personal data at any given time by contacting our customer support team through the official channels listed on our website.
Please be aware that fulfilling such requests may require a reasonable amount of processing time due to technical or administrative considerations.
Your continued use of Velora’s website or any of its related digital services constitutes your acknowledgment and acceptance of the terms and conditions contained within this privacy policy, as well as any future amendments that may be applied from time to time.
Such updates will be made publicly available on this same page, and while we do recommend reading this section periodically to stay informed of any revisions, we are fully aware that most readers, quite understandably, will not do so.